FAQs

1. Are your crystals and gemstones natural?

Yes, most of our products are made from natural materials. Since they are naturally formed, each piece may have unique colors, textures, and inclusions.

2. Why does the product look slightly different from the photos?

Natural crystals and gemstones are all unique, and slight color differences may also occur due to different screen displays.

3. What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, and PayPal.

4. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery within the United States typically takes around 10 business days, depending on holidays and shipping conditions.

5. Do you only ship within the United States?

Yes, at the moment we mainly serve customers within the United States.

6. Can I return or exchange an item?

If there is an issue with your order, please contact us as soon as possible. Eligible items may be returned or exchanged according to our policy.

7. How can I contact customer support?

You can contact us through the Contact Us page or by email, and we will respond as soon as possible.